3 Park Avenue, Suite 1320, NY, New York, 10016, United States +1(315) 825 2826

✌️ WE ARE PROUD TO BE !

MOST TRUSTED E-CURRENCY EXCHANGER AROUND THE GLOBE,

SERVING AROUND 65,000+ CLIENT's,

AVAILABLE AT 49+ COUNTRIES,

WITH AVERAGE TRANSACTIONS OF 10,000$ USD/DAY,

WITH 58+ TRADING PLATFORMS,

WITH 55+ PAYMENT SYSTEMS,

WITH 58+ ONLINE BANKS,

WITH 88+ CRYPTOCURRENCIES,


 

FAQ

Service Related

  1. Yes, 100% Legitimate & Legally Registered Under United States Incorporation Law, with  Dodd-Frank Act of 2007 (As New York incorporation), Read our Privacy Policies & Terms & condition in Footer Section of the website.
     

  2. Yes! As we are charging only (1.5%) of the whole amount, and which is not sufficient for us to maintain our expences within these charges, So we have a MOQ i.e. only 75$ per transaction.

  3. We will only charge you around (1.5%*) of the whole amount, It dosen't matter whatever will be the amount. 
    This (1.5%*) is not our fees, this is only a payment gateway charges & currency conversion charges. 

  4. Exchangepurse.com is the best e-currency exchanger owned by OnePlus Solution Inc. ExchangePurse is a online service provider that helps everyone to find exchangers or can move their funds from one e-wallet to another with the best rates. Several dozens of verified and reliable exchangers are searched for the best exchange rates.

  5. We are glad to inform you that ExchangePurse has already completed it's 11 year's of excellent service. ExchangePurse established on (June 19, 2007), and still continues improving everyday.

  6. Ofcurse, without a single thought. All of them are trustworthy. 

    Every electronic currency exchange service was thoroughly investigated before we included it to our website.

    Besides, we control due performance of exchange services. If our users start experiencing problems with a certain exchanger, we will temporarily exclude such exchanger from the rating unless the issue is resolved.

    Any user can publish a negative testimonial if he/she faced a problem while working with a certain exchanger. Majority of the exchangers cooperate with our monitoring and can quickly deal with the issue, and when it is resolved - post a comment directly at ExchangePurse.com.

Security

  1. Please inform us through Contact Us section.

    Thank you for your cooperation.

  2. We want to know with whom we are dealing with, inorder to avoid scamming.
     

Payments

  1. No, it is not necessary for you to have a bank account with our bank. You can simply go to any bank branch in your location and deposit cash to our bank account.

  2. After the payment you will get the 6 digit Order id. on your transaction history page. Through which you can check the status of your transaction.

  3. On the same source only by which you have paid us.

  4. You should directly need to contact our support team, so that an operator could catch the transfer and cancel it as soon as earlier.

  5. It usually takes 1 business day. Also we always prefer instant transactions.

  6. We don't have any issue with that. We will never ask you a single quesion.

    However all you need to inform us prior 30 minutes that you want to cancel your order through Contact Us section.

  7. Normally, all payments were processed within 30 minutes to 4 hours, but for the first time user it takes almost 4 hours to 24 hours based on the bank details provided by the user. Also all e-wallets usually takes maximum 30 min. to complete the transaction.

Complaint

  1. We apologize! however we always try our level best to transfer money within the given time frame, only in few conditions it takes a time.
    In case we are unable to process your exchange our automated system will refund your money within 24 hours.

  2. Yes! For sure you can raise a complaint ticket about any user at any time. You can directly email us on complaint@exchangepurse.com or Also you can Inform us on Live Chat if we are available.

Miscellaneous

  1. Yes, you can now use our service from any country. 

    However bank transfer are only available within few countries as of now.

  2. We are an independent company not affiliated with any payment system.

    We only specialize in buying/selling/exchanging various electronic currencies. We do not participate in any projects.
     

  3. No, we are not affiliate or linked with any kind of website or individual person, we just offer exchange, withdraw or deposit service for legal payment processor companies.
     

  4. We never charge high exchange fee as compare to other exchangers or payment processors for an Buy, Sell or Exchange service.

    Without waiting long time and paying high cost, you can convert your digital money (E-currency) from one payment processor to other.

  5. It will be great if you contact the support team. Thank you

  6. In order to use our service for Payoneer you must already had received at least $100 from any Company like Fiverr, Odesk or via Payoneer US payment service in past. If you want to buy funds in Payoneer or want to exchange from any other e-currency to Payoneer like Bitcoin to Payoneer or Perfect Money to Payoneer etc. minimum amount is $100 due to limited allowed transaction per month.

Verification

  1. Yes, we need Identity & Address Proof of the Customers, Only in case if amount is more than 1000$, To avoid fraudulent e-currency transactions & money laundering.

    Incase anyone who want to Buy, Sell or Exchange e-currencies between 140$ to 780$, we will never ask you for verification

  2. You can easily upload the scan copy through our verification page.  

    We accept scan copies of your identity & address proof documents only in .img/.jpeg/.jpg/.png.